REFUNDS & RETURNS

Product Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange on any items.

Gift Vouchers are non-refundable.

To be eligible for a refund on products, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Retreat Refunds

Deposits

All deposits are non-refundable for our Retreats.

Irish Retreats

No refunds for the balance will be given after the deadline date for final payments for any Retreat in Ireland.  

For Day Retreats, no refund will be given if you cancel within 14 days of the Retreat date.  Deposits are non-refundable.

We usually have a Waitlist for our Retreats and if we can replace you with another attendee prior to the Retreat (if you want to cancel after the deadline date) we can refund the balance to you in that instance.

Retreats Abroad

All deposits are non-refundable for our Retreats as they cover administrative expenses and other preparatory costs.

Please note that all payments for our retreats abroad are non-refundable once the final payment is made, which is due approximately 1 month prior to the retreat start date. If you wish to cancel your reservation before the final payment is made, we will do our best to refill your spot from our waitlist. However, please be aware that due to rising flight costs closer to the retreat date, it may not always be possible to find a replacement.

We appreciate your understanding and encourage you to consider travel insurance to protect your investment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to: Joanne Faulkner, 30 Seacliff Drive, Baldoyle, Dublin 13, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at livewellwithparkinsons@gmail.com for questions related to refunds and returns.